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McDonald’s latest AI drive-thru test will let customers ask, “Can I get my usual?”
Five restaurant locations are piloting the new ArchIQ tech, which puts a chatbot at the drive-thru that appears to identify repeat customers, according to a demo shown at McDonald’s Worldwide Convention last week. The demo also shows the chatbot taking an order in Spanish and “remembering” that a customer doesn’t like cheese on their quarter-pounder.
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